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HMM once again records high on-time performance

Hyundai Merchant Marine¡¯s on-time global performance has recorded 4th for two consecutive months, the company announced.

SeaIntel¡¯s Global Liner Prformance Report, calculated for East-West, India, and South America services, showed that HMM once again ranked 4th reliable carrier in July among the 18 global container carriers. Its reliability score was 84.1 percent - a figure improved from that of last month - was 7.9 percent points higher than the global average of 76.2 percent.

Since last year¡¯s successful restructuring, HMM has put its utmost effort on rebuilding customer trust and improving its service quality. HMM has also focused on improving its schedule reliability, as part of ongoing efforts to enhance customer satisfaction.

An HMM official stated, ¡°This improvement in schedule reliability is a fruitful result of our efforts to improve service quality.¡± And that ¡°HMM will do its best to maintain top-level of schedule reliability to reciprocate customers¡¯ trust in us.¡±

[Figure 1] HMM¡¯s Container Service Reliability

Source: SeaIntel

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